Terms of Service for Video VAAS

The terms of service provided by Video VAAS (henceforth referred to as "Video VAAS") are subject to change or modification at any given time, at the sole discretion of Video VAAS.

Subscription Agreement

Upon subscribing to our service, you (henceforth referred to as the "Customer") consent to adhere to our Terms of Service. By subscribing, you confirm your understanding of the details of our service as outlined in our knowledge base.

Modification of Agreement

Video VAAS will post any changes or modifications to this document. It is your responsibility as a Customer to review these terms regularly to stay informed of any changes or modifications. Continuing to use the services post-modification implies your acceptance of the changes. If you do not agree with any modifications, discontinue the services immediately and notify us about the termination of this agreement.

Service Renewal & Usage

Your subscription, including any add-ons, will renew automatically at the end of each subscription period. Video VAAS operates on a single-video-at-a-time basis. While we strive for quick turnaround times, they are not guaranteed.

Service Outline

We will assign a Video Editor to your account once you submit your first Video Request. To avoid delays, we encourage you to submit your request as soon as possible. Until the first Video Request is received, your account will remain active but unassigned.

Your assigned Video Editor will work on your projects one at a time. Only when a project is tagged as “Completed” will the editor start working on the next one.

Operating Hours

Our primary operating hours are Monday to Friday from 9 am to 5 pm EST. However, it's important to understand that this does not mean we won't operate outside of these hours or over the weekend. Our goal is to meet your needs promptly, but please note that work outside of these stated hours is not guaranteed. We appreciate your understanding and cooperation.

Retainer

Upon signing up for Video VAAS, you're subscribing to a retainer package. This allows you to consistently work with the same Video Editor. The retainer cost includes all the necessary resources for providing the service, and it doesn't depend on the number of hours or days worked. No billing adjustment or refund applies for resource time off.

Intellectual Property Rights

Upon completion, clients retain full rights to the videos provided. However, Video VAAS reserves the right to use the edited videos and/or modify them for marketing purposes.

Dispute Resolution

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our services offered on our website will be resolved in accordance with the laws of the State of Ohio without regard to its conflict of law rules.

Limitations of Liability